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Frequently Asked Questions (FAQs)

Can’t find what you’re looking for? Don’t worry, we’ve got you covered. Just send a message to our customer support team, and we’ll solve your query as soon as possible.   

It actually starts with you. First, create an account on our website. Next, select a date and venue of your choice and book them. Of course, your venue, and more importantly, your theme will determine which items and props will be essential to orchestrate your vision. Depending on that, we’ll provide you with décor items and pieces tailored to your event.

Check out ‘Our Collection’ and add pieces to your ‘Favorites’. Send us your list, along with the event date and theme to receive a customized quote in your inbox. This will include availability, pricing, and other important details. And as our way of saying thank you for booking with us, the items in the quoted proposal will be temporarily reserved for a period of ten days from the sent date at no charge. It will expire at such time without a deposit.

As most of our items are one-of-a kind, we recommend reserving your favorite pieces as early as possible. To ensure that your items are in attendance on your event date, we require a 50% non-refundable deposit, a signed agreement and a credit card on file. We’ll need to receive these by the tenth day of the original quote date. After that, the items will become available to other interested clients.

Of course. You are more than welcome to make changes to your order for up to 14 days prior to your booked date, along with the provision that it does not decrease by more than 10%. Please note that additions to your order are subject to availability, as most of our items are one-of-a kind.

Yes, we do. Delivery charges are determined by location (distance to your venue) and size of your order. It is typically 15-20% of the rental order which covers gas, mileage, equipment, including basic setup and teardown. Please note that styling and design are added options.

Yes, but since some items are more delicate and fragile than others, it will be on as-arranged basis, depending on the rented items.

Yes, but since some items are more delicate and fragile than others, it will be on as-arranged basis, depending on the rented items.

Each order is scheduled for a 24-hour rental period. If you need it for longer, just let us know and we'd be more than happy to work out something

There is a $250 minimum order for Will Call and $500 minimum order for Delivery.

Typically, vintage items shouldn’t be kept in dew or around outdoor critters. For that reason, if your event is outdoors, we perform setup and teardown on the same day.

We most certainly hope the day of your event is just perfect. We all, however, know that things do happen when you least expect them and that even the most well-planned soiree will often not go on without a hitch. Thus, please do have a Plan B, in case Plan A gets derailed. After all, our curated pieces are not prone to wet weather.

Don't sweat it. There’s a built-in 10% damage waiver into your order to cover minor damage as well as expected wear and tear. Should the item require professional repair or cleaning, the charge will only be for cost of such. Should the item get lost or damaged beyond repair, we will invoice you up to five times the rental rate and charge your credit card on file.

We accept Visa, MasterCard, Discover, American Express, PayPal, and Cash. Payments are processed online via our secure website. Please note there will be a 3% surcharge on credit cards. Whatever the case may be, we will definitely work with your budget.

We are a small business enterprise (for now) and currently do not have a showroom. But we do have an office located in Riverside, California that is easily accessible from the 91 Freeway (FWY). We’ll try our best to schedule a day and time that’s convenient for you.

Absolutely. If you’d like to borrow some of our pieces, please contact us right away to book a date. Depending on availability, they will be complimentary with your order. But we have a small request: while posting the pictures on social media, remember to give appropriate credit and tag us so that we can share it with our followers.

Indeed. We'd love to see them. We're always on the lookout for unique items to add to our collection. Please contact us with details, along with a couple of photos of the items and we'll be in touch.

Details, details, details – that’s what it's all about. It's everything that makes your event uniquely yours. Think about all those picture-perfect imageries you've seen on Pinterest, blogs, and magazines. Those are all styled and designed. The pieces are meticulously chosen, brought together, and skillfully set up to create a cohesive look for a rendering of a specific theme. When you choose your favorite pieces, we’re here to help you cleverly stage them for a unified and consistent expression of your concept.

Our specialty comes alive with themed events. From the invitations, signage place cards, head table to dessert table decor, place settings, centerpieces, and everything in between, we’ll take care of them all. If we don't have it, we’ll acquire it for you. And to give you our undivided personal attention and authentic exclusivity, we only accept one themed event each season. We'd truly be honored to help make your special event stylish, glitzy, and unique. It will be a memorable experience for you and your guests.